Elonex


1012ET | 10" eTouch Tablet Support

1012ET eTouch Android Tablet

Identifying your eTouch

The following support page is for the 1012ET Version 1 only, to check your version please follow the below guide:

If there is a firmware update for your eTouch device it will be posted in the firmware section to the right.
Firmware posted on this support page will be for the 1012ET Version 1 only and is not compatible with the eTouch 1012 Version 2. To confirm that you have a Version 1 device:

  • At the home screen tap the App Draw button
  • Select Settings
  • Go to About
  • Scroll Down to Version
  • If the version is 2.3 it is a Generation 2 device please do not proceed any further instead please go to the 1012ET Version 2 section of the support page for further instructions.


How do i upgrade my eTouch 1012ET to Android 2.3 Gingerbread?
There is currently no upgrade available. If and when this changes details will be posted here on this support page. If you have any other questions, or want some advice please contact our helpdesk via email or phone on 0871 222 3456.


How do i connect my eTouch to my WIFI?

Follow the instructions below to connect to a b/g Wi-Fi Connection:

  • From the home screen tap Settings, then Wireless and networks
  • Then tap Wi-Fi to turn on the eTouch™’s Wi-Fi module
    (please note that this will use your battery life faster).
  • Tap Wi-Fi Settings, then Add Wi-Fi Network. The eTouch™ will then automatically scan for available Wi-Fi hotspots.
  • Select the desired Wi-Fi hotspot from the list.
  • If the hotspot doesn't have a password it will automatically connect, however if it ‘secure’, a password window will pop up letting you enter the correct password. For password details refer to your ISP or the staff at the internet cafe/coffee shop etc.
    (please note password are case sensitive, and Android doesn’t support CAPS Lock so you will need to press shift each time you want CAP case).

Troubleshooting your Wi-Fi Connection

Check that there are no other access points access points connected. If there are they may say disconnected or out of range if so:

  1. Select the AP
  2. Choose Forget
  3. Do this for all displayed access points
  4. Untick the WiFi button in settings Wireless and Network
  5. Switch off WiFi using the Physical button
  6. Switch on Physical WiFi button (With screen facing you switch to the left)
  7. Go into Wireless and settings and tick the Wireless button
  8. Find the AP and connect to AP

When failing to connect to WiFi

If you have problems connecting your tablet to the internet via your home WI-FI, you would need to call your internet service provider, asking them to temporarily lower the internet’s security encryption key to WEP, making it an open network, which will allow the tablet to connect to the internet. Once connected, you should have no further problems with getting online on your tablet and should ask the internet provider to up the security back to its former status (whilst on the phone, this should only take a few minutes).
(please note password are case sensitive, and Android doesn’t support CAPS Lock so you will need to press shift each time you want CAP case).


Resetting your eTouch & Freezing

If you experience any issues with your eTouch such as the screen freezes or the eTouch becomes sluggish this is most likely caused by too many applications being opened. Android never shuts down apps so every time you open an app it keeps adding to the system resources used. Its recommended that you periodically shut down apps using the "ES Task Manager" app.
If you have more persistent issues you can reset the unit by pressing the reset button (on the bottom edge of the eTouch). These will shutdown the system and close the apps you have open. If you continue to have issues please contact our support helpdesk on 0871 222 3456 (mon-fri, national rate) who will be able to analyse the issue further.

1012ET eTouch Tablet inputs and ports


Setting the date and time

Some of the eTouch™’s software (like the Market) and widgets require the date and time to be correct to function correctly. To set the time and date go to Settings > Date & time. Uncheck the Automatic setting then click Set Date, use the + and - buttons to change the date and then press Set. Click Set Time, use the + and - buttons to change the date and then press Set. Please Note: If you run completely out of battery life you will lose your time and date settings.


How do I download Apps?

You can search and download thousands of apps using the “Market” App pre-loaded on your eTouch.

NOTE: to download apps you need to be connected to Wi-Fi, have a Google Account, and have the correct time and date in your Settings.

If you don't have a FREE Google Account its quick and easy to set up when you open the Market app for the first time- just tap the 'Create' button and follow the on-screen instructions.
Once you've logged in the eTouch will remember your details so you dont have to log in next time (as long as you don't completely drain the eTouch's battery).
You can either browse for apps under the 'Apps' or 'Games' tabs which contain categories to help you find the best apps for your lifestyle. To search for an App, press the Magnifying Glass icon in the middle of the screen and using the virtual keyboard type the name of the app, for example 'Angry Birds', into the search box that pops up.


Movie Rentals

The latest version of the Android Market allows for Movie Rentals to be downloaded to any Android mobile device that has the capability to use Google’s copy protection system. Devices lacking this capability may not be able to view Google rented movies.
If a movie has been rented and is unable to play on your device it can still be watched using the web based version of the Android Market that can be accessed from a PC at http://market.android.com.
Please contact Elonex Customer Support if you require further advice.


Is my memory card supported and what is the maximum memory I can apply to my eTouch?

Micro SD and Micro SDHC memory cards are supported. The maximum memory is 32 GB.


I am getting a message on screen that my SD card is damaged?

This just means that your SD card needs formatting so it can be read by the Android operating system. Please format the SD card on your PC in compatible FAT32 format.


Is the eTouch compatible with Flash?

The eTouch 1012ET runs Google Android 2.2 which supports Flash content embedded into web pages. The Skyfire browser is included to allow Flash video.
The eTouch comes with the YouTube App pre-loaded which lets you search and play videos when you're connected to the internet. You can also use sites such as www.Vimeo.com to stream video content.


HDMI Output

To enable HDMI output from your eTouch to your TV please follow the below steps, you will need either a mini HDMI adaptor or an HDMI to Mini HDMI cable.

  1. Connect the HDMI cable to your TV and eTouch, an icon in the top left corner of the screen will indicate that the connection has been made.
  2. Switch your TV on and select the appropriate HDMI channel
  3. Select the file/movie you wish to watch using the file browser
  4. Open the file and select the App you want to view it with
  5. When the file has started to play press the button located on top of the case of the eTouch marked "Menu".
  6. The file will now be playing on the TV, whilst it is playing you will not be able to use your eTouch or control the video playback using the touch screen.
  7. When you have finished viewing press the 'menu' or "back" button again to reactivate the screen on the eTouch.

This function is also available when watching YouTube using the YouTube app, please note that the quality of the video in YouTube will affect the size displayed on the TV.


Can I use my mobile 3G broadband dongle?

The eTouch is currently not compatible with 3G Mobile Broadband although this and the telephone elements of Android have been included for future use. The 'No Service' notification means the eTouch is not connected to the mobile phone networks.


What accessories are available for my eTouch?

The eTouch 1012ET has a range of accessories including a Keyboard Case as well as Table Top Smart Stand Cases.


How do I transfer data from my computer to my eTouch?

The easiest way to transfer music, photos, videos or files to your eTouch is via a micro SD card or USB stick. To browse your files and folders tap 'My Pad' icon. This displays all of the files in the devices local memory.
To copy and paste files from one folder to another, tap the original file until it is highlighted blue then click on the copy button. (to create a duplicate of the file) or Cut (to move the existing file). You can then navigate to the destination folder where you want to copy the file and press the paste button.


Some of my software doesn't work?

Some of the features displayed on the eTouch will not be available to use such as Bluetooth etc. These parts of the software have been included for future use, or to allow third party hardware to be connected to the eTouch.
Most settings for applications or features on the eTouch can be accessed via the menu button, as mentioned above (top right of the screen).
For example, the alarm clock settings can be altered by accessing the menu button on the alarm clock screen and clicking on Alarms or Add alarm.


How to get App Shortcuts on the main screen?

When installing Apps shortcuts are installed automatically to the App screen. You can add Widgets to the Home screen by pressing the “Menu” icon which is located on the top of the screen next to the “Back” button. This will display an option to “Add Widget”, which will bring up a list of Widgets that you would like to add. Simply click on the relevant Widget to add it. Once a screen is filled with icons, you can simply swipe the screen left or right and add more Widgets to the empty pages available.


Changing the wallpaper:

This can be done by clicking the Menu button (next to the back button) on the Home screen. This will bring up the menu bar across the bottom of the screen, and the second option will be Wallpaper
Tap this and you will have the option to select the wallpaper from different places on your eTouch. Tap one (for example Gallery) which will bring up folders with your saved pictures on. Tap the folder and select the picture you wish to have as your wallpaper. You will be asked to crop the picture to the desired size, then click Save.


How do I remove notification icons?

(In the top left hand corner)

Hold your finger on the bar at the top of the screen. Then drag your finger down, expanding the Notifications screen. Click on the notification and this should clear the icon.


How do I unlock my screen?

To unlock the eTouch you need to press the physical button on the front of the eTouch and then slide green padlock icon upwards until it covers the green dot.


How do I Clear the History of Web sites visited?

Open a webpage then select the Menu (top right of screen – next to the Back symbol). When pressed this will bring up a new menu. Select “More” and then “Settings”. Scroll down and there are options to Clear History.
In Skyfire click on the icon of circle surrounding a triangle, click settings, Privacy and Security, scroll down to History and press the clear button


Can I connect an external hard drive to my eTouch?

No, you can only connect micro SD Cards (up to 32GB) or a USB stick (up to 32GB).<


My Screen appears distorted /it has bubbles across it.

Your eTouch as supplied comes with a clear screen protector on it which may have bubbles beneath it. Please remove this to ensure maximum touchscreen performance.


What Movies Can I Play On My eTouch?

Currently you can only play AVI movie files. These will need to be transferred onto your memory card to play on the eTouch, downloaded directly from the internet or an app, or streamed online.
Should the movie file not be in AVI format you can convert it using software freely available from third party websites.


Can I play Apps / Games that are motion sensitive and use the accelerometer?

You can use the eTouch in landscape or portrait orientation as well as use the multi-directional accelerometer to play motion sensitive apps and games however some games are designed for portrait devices and as such may not perform as expected.


How do I search in YouTube / Bring up the Menu /Do anything when in an App etc.

To bring up various options including search/settings etc. in each application such as YouTube/ App Market/gMail simply press the menu button located in the top right of the screen (next to the back button). This will then bring up a list of options for you to select.

Technical Support
 
English Support
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For further support please call our Tech Support Helpdesk on

0871 222 3456 (Mon-Fri- national rate)

or click here to ask an Elonexpert.

 

1012ET Quick Start Guide

User Guide
 

Please click here, to download a PDF copy of the 1012ET Quick Start Guide.